In addition to the chapters below please reach out to us if you need further assistance.
For rectifying general connectivity issues, please ensure that Bottlenose is powered on by the recommended 12V AC-DC power supply. Please ensure that Bottlenose and your client machine are properly plugged into the same Ethernet network and that that network has full Gigabit Ethernet connectivity. This is indicated by both Ethernet LEDs being illuminated on the camera.
|No connection /|
firmware update complete
|Ethernet 10 MBit (*)||Slow Blink||Activity|
|Ethernet 100 MBit (*)||Continuous||Activity|
|Ethernet 1000 MBit / Gigabit||Off||Activity|
(*) Not a recommended Ethernet speed grade for Bottlenose, please check your Ethernet connection and your network support for Gigabit Ethernet.
Please use eBus Player which is part of the software development kit to confirm that the camera is running and enumerated on your network.
Your machine and Bottlenose should be on the same IP subnet. Make sure you have a DHCP service, typically hosted by most routers, running on that subnet that can serve an IP address to Bottlenose. If you have access to that router you can inspect the DHCP lease list to confirm that an address has been served to Bottlenose.
Should you encounter dropped frames or retransmit errors when streaming images from Bottlenose, please ensure that your machine and your network support Jumbo Frames with an MTU of at least 9000 bytes.
Updated 4 months ago