In addition to the chapters below please reach out to us if you need further assistance.

Connectivity Issues

For rectifying general connectivity issues, please ensure that Bottlenose is powered on by the recommended 12V AC-DC power supply. Please ensure that Bottlenose and your client machine are properly plugged into the same Ethernet network and that that network has full Gigabit Ethernet connectivity. This is indicated by both Ethernet LEDs being illuminated on the camera.

LED Color Glossary

No connection /
firmware update complete
Ethernet 10 MBit (*)Slow BlinkActivity
Ethernet 100 MBit (*)ContinuousActivity
Ethernet 1000 MBit / GigabitOffActivity

(*) Not a recommended Ethernet speed grade for Bottlenose, please check your Ethernet connection and your network support for Gigabit Ethernet.

Bottlenose is not Visible in the eBus Player

Please use eBus Player which is part of the software development kit to confirm that the camera is running and enumerated on your network.

Your machine and Bottlenose should be on the same IP subnet. Make sure you have a DHCP service, typically hosted by most routers, running on that subnet that can serve an IP address to Bottlenose. If you have access to that router you can inspect the DHCP lease list to confirm that an address has been served to Bottlenose.

Dropped Frames

Should you encounter dropped frames or retransmit errors when streaming images from Bottlenose, please ensure that your machine and your network support Jumbo Frames with an MTU of at least 9000 bytes.

Persistent IP and Link-Local Address Support

The current firmware version of Bottlenose only provides reliable support for DHCP-based addressing. The GigE Vision ForceIP command and Link-Local Addressing support will be reliably implemented in future releases.

Bottlenose Stereo Resets Itself when Acquisition Stops

Make sure you are using a recommended AC-DC adapter or an equivalent solution that can provide enough current to supply Bottlenose.

If the issue persists, please update the firmware to the newest release. By default Bottlenose stereo ships with a factory calibration firmware that does not implement the full feature set.

GigE Vision Interoperability Issues

Bottlenose supports the GigE Vision 2.1 standard, interoperability has been tested with Matrox Imaging and Halcon.

Bottlenose should operate with most 3rd party tools that support the GigE Vision 2.1 standard.